Welcome to Our Happiness Help Desk
We strive for excellence with each and every interaction.
ODMConnect offers a platform called Happiness Helpdesk. Parents can share their concerns and raise queries on this platform round the clock. Any issue, be it related to academics, co-academics, transportation, fees, food, hostel, etc., can be raised on this platform and the concerned team will check and revert on the issue.
In case Parents wish to have a face-to-face interaction with any of the school representatives, they can raise a request for the same on this portal as well. ODM has a dedicated team that looks into all these queries on a daily basis and facilitates resolution.
Objectives of Our Happiness Help Desk Cell
Upholding the school's dignity by ensuring a strife-free atmosphere in the school by promoting a cordial Student-Student, Parent-Teacher, and Student-Teacher Relationship.
Encouraging the Parents and Students to express their grievances and queries freely.
Receive suggestions anonymously for improving the Academics/Administration in the school.
Advising students and parents of the school to respect the dignity and right of one another and show utmost patience and restraint whenever any occasion of rift arises.
Advise the staff to be affectionate to the parents and students and not behave inappropriately towards any of them for any reason.
Promoting optimal parenting methodologies to a creative huge positive impact on the student's overall performance.
Conducting open house sessions where parents can directly interact and get their queries solved with the senior management of the ODM Educational Group.
Supervise the booking-based interaction sessions where parents can interact with teachers, coordinators and principal round the year.
The school expects that the grievance resolution will be time-bound and result-oriented. Every complaint must be resolved within a fair timeframe. The Happiness Help Desk will monitor the state and progress of grievance redressal and provide the CEO of the ODM Educational Group with a report on the status of grievance redressal.
What Drives Us
Hear from our students and parents as they speak about how ODM has shaped their lives.